Frequently Asked Questions
What accommodations are available if I am staying overnight?
For many of our guests, overnight lodging is not only necessary, but an integral part of the Glimmerglass experience. Search the wide selection of accommodations available during the Festival.
How should I dress?
Days can be warm; evenings can be cool. Please keep in mind that there is no heat or air conditioning in the theater, and dress for the weather. Casual wear is fine for all operas and most special events. At The Glimmerglass Festival, attire may range from khakis, jeans and sandals to a suit and tie.
Do you have an outdoor theater?
The Alice Busch Opera Theater features unique sliding walls that open prior to performances and during intermissions. Our audience members are not directly exposed to the elements; however, aside from ceiling fans, our theater is not climate controlled. We recommend our audience members dress for comfort.
How much is parking?
Parking at The Glimmerglass Festival is free. Audience Members park across the street from the Alice Busch Opera Theater. Accommodations for handicapped drivers are available next to the theater. Our friendly parkers will help direct you.
Are there English translations?
Yes, English text is projected above the stage for every opera performance, even when the opera is sung in English.
When should I arrive?
Please allow 35 minutes to park, pick up tickets, and be seated.
How can I learn more about the opera I am about to see?
The Glimmerglass Festival offers previews one hour prior to each show. Join a member of our expert music staff in the Preview Pavilion beside the theater for a free, insightful session. These half-hour presentations are free and open to all tickets holders.
Do you offer refreshments?
Refreshments are available two hours before curtain and during intermission. Our concession stands, located at the front of the theater, offer fine wines, specialty wraps, sandwiches, salads and desserts. Pre-ordered gourmet picnics are also available. Visit Onsite Dining for more information.
Where can I purchase Glimmerglass paraphernalia?
The Glimmerglass Festival Gift Shop opens an hour and a half prior to curtain. Located at the front of the theater, the Gift Shop features new mugs, T-shirts, books, recordings, note cards and more.
How does Glimmerglass accommodate patrons with special needs?
Glimmerglass staff members work to make sure all our patrons are satisfied. The first level of the theater is ADA compliant. Please let the Box Office know your needs in advance. Infrared hearing devices are complimentary and may be picked up at the Audience Services Desk one hour prior to the performance. Please be aware that there is no elevator to our second level.
What is your refund policy?
There are no refunds or cancellations. This applies to all ticket purchases, as well as events and picnics.
What if I can't attend the performance?
Please consider donating your tickets to the company for resale. If we are able to resell them, you will receive a letter acknowledging your donation at the end of the summer.
Can I still get in if I'm late?
Latecomers, and those who exit during the performance, are seated at the discretion of the House Manager.
What other rules must be followed in the theater?
There is no smoking, drink/food, photography, recording devices, or cell phones in the theater.
I would like to bring my child to the opera; can I?
Everyone must have a ticket to enter the theater and you must sit in the location specified on the front of your ticket. We welcome children and recommend age 6 as a minimum for opera attendance. Younger children must be accompanied by adults. No babies-in-arms or children sitting in laps. Children and adults who become disruptive will be asked to leave the theater. The Glimmerglass Festival offers a $10 ticket price for children ages 6-18, when they are accompanied by an adult.
I am a doctor on call; how can you help me?
If you are a doctor on call you may leave either your cell phone or pager at the Audience Services Desk along with your name and seat number and we will come and get you if you are needed. If you do not have a cell phone or pager, you may give out our kiosk phone number and we will get you in case of an emergency. The kiosk phone number is (607) 547-0700 ext. 251.
Is smoking permitted on campus?
The company permits smoking in select areas, which are at least 100 feet from all rooflines. This policy covers both traditional, electronic and alternative smoking devices.
Do you still have a question?
Contact us! We're happy to help.
Box Office Hours
18 Chestnut Street
June-Aug: Mon-Fri 9-6
June: Sat – 9-2
July-Aug: Sat 9-6, Sun 9-2
Sep-May: Mon-Fri 10-5
Ticket Kiosk at the Theater
July – Aug. (on show dates): Open 90 minutes prior to the start of mainstage performances.