Employment Opportunities

Join The Glimmerglass Festival team

The Glimmerglass Festival employs more than 350 people in the course of a single season. The core of the company is about 20 full-time, year-round staff members, amplified by seasonal staff and interns leading up to and including the summer Festival.

Seasonal

All seasonal positions are currently filled.

Full-Time, Year-Round

 

Job Title: Box Office Manager ­­

To apply, please submit cover letter, resume and references as one PDF file to search@glimmerglass.org.

Department: Box Office

Reports To: Marketing & Public Relations Manager, Director of Public Relations

Supervises: Group Sales & Box Office Assistant; Box Office Seasonal Staff and Interns

Position Description:

This is a full-time, year-round, exempt position.

Responsibilities:

General Duties

  • Oversee all box office operations
  • Maximize box office sales and achieve weekly goals
  • Handle a high volume of phone calls and e-mail exchanges daily
  • Interview, hire and train box office year-round staff, seasonal staff and interns
  • Create monthly work schedules for box office staff and interns
  • Generate mailing lists as needed for company list trades
  • Oversee all group sales operations
  • Write and update operational procedures and guidelines
  • Uphold current ticket policies and revise if needed
  • Collaborate with Production department in creating season calendars
  • Work with Marketing department in editing marketing materials and website content
  • Communicate regularly with departments when processing VIP ticket requests
  • Ensure that box office is sufficiently stocked with supplies and is kept clean and organized
  • Manage various box office locations on performance days including organizing and distributing will call tickets, processing in-season and upcoming season ticket orders, and coordinating staff rush tickets
  • Develop yearly expense and projected ticket sales budget

 

Ticketing

  • Prepare complete season set-up in PatronManager, CRM
  • Administer complete rollover of season subscriptions
  • Coordinate and implement subscription acquisition and renewal mailing campaigns
  • Coordinate and implement annual subscription renewal phone-a-thon
  • Make preparations for single ticket sales in PatronManager, CRM
  • Process ticket requests, exchanges and returns from both in-house sources and the public
  • Liaise with ticket manufacturing firm to design and order annual ticket stock
  • Create and update subscription renewal forms, confirmation cards, and ticket request forms in Adobe InDesign
  • Coordinate and implement annual ticket mailing
  • Continuously maintain upkeep of patron accounts
  • Continuously strategize with marketing department to maximize sales
  • Work with House Management to train ushers in ticket scanning system and print-at-home tickets
  • Attend weekly intern orientations in early summer to go over comp ticket forms

 

Customer Service

  • Manage and continuously improve levels of customer service
  • Listen to concerns and resolve any conflicts that arise
  • Handle all transactions with acute attention to detail
  • Maintain professional behavior while handling confidential information
  • Encourage a welcoming, enthusiastic and positive atmosphere amongst the box office staff
  • Responsible handling of credit card transactions and petty cash
  • Responsible for enforcing PCI compliance

 

Data & Reporting

  • Maintain accurate, up-to-date records and provide reports as required
  • Reconcile daily financial reports (cash, check, credit cards and donation reports)
  • Create and distribute  bi-monthly ticket sales reports to staff
  • Generate ticket tracking reports by request (e.g. source codes used, discounted tickets sold)
  • Provide departments with ticketing data as needed
  • Generate reports requested re: sales trends, customer behavior, etc.

Updated April 21, 2016

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