Employment

Job Title: Concessions Staff

Department: Operations

Reports to: Asst. Operations Manager/Concessions Manager

Effective Date: Summer Seasonal 

The Glimmerglass Festival is seeking friendly, efficient, and customer-focused Concessions Staff to join our Food & Beverage team during the summer season. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced, team-oriented environment. Responsibilities include preparing and serving food and beverages, operating point-of-sale systems, maintaining cleanliness and sanitation standards, and providing outstanding service to our guests.

Key Responsibilities:

• Ability to provide excellent guest service while working in a very fast-paced environment
• Serve food, beverages, or desserts to customers in a very fast-paced environment
• Proper cash handling including, greet and service guests at the registers, taking orders, and accepting payments, handling cash, debit and credit cards
• Replenish foods at serving stations
• Prepare bills for food, using cash registers, calculators, or adding machines; and accept payment and make change.
• Scrub and polish counters, and other equipment, and clean dishes 
• Inventory control: Assess inventory and assist in preparing product orders as necessary
• Stock and restock items as necessary
• Insure all sanitation procedures are followed relating to all local licensing regulations

This position runs from the beginning of July – End of  August. $15.50/hour Eligible for overtime.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company-wide success. The Festival aims to employ individuals at varying stages of their careers who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. To learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE. 

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive. All positions will be posted for two weeks before the start of the interview process and applications will be accepted until the position is filled.  This job was posted on April 22, 2025.

To apply, please prepare a one-page Cover Letter and a Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form. 

The Glimmerglass Festival seeks candidates for its maintenance and facilities staff. The position reports to the Facilities Supervisor and assists in maintaining the Festival’s properties, working both indoors and outdoors. In addition, a clean driver’s license is helpful.

Physical Requirements: The position requires standing, walking, and bending during the entire shift. Must be able to push/pull and lift 50 lbs. Hourly wage will be considered based on education level and work experience, with a range starting at $15.50/hour.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company wide success. The Festival aims to employ individuals at varying stages of their careers, who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible.

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive; some positions are filled as early as January. Early applications are encouraged. All positions will be posted for two weeks prior to the start of the interview process and applications will be accepted until all positions are filled. This job was posted on March 19, 2025

To apply, please prepare a Cover Letter and Resume (including three references) in a single PDF document.

Job Title: Operations Coordinator

Classification: Summer Seasonal May – August

Department: Operations           

Reports to: Operations Manager

Salary Range: $16.50 hour/ Non-exempt 

Position Summary

The Operations Coordinator supports the efficient day-to-day functioning of the organization by coordinating logistics, managing administrative processes, and ensuring communication between departments and external partners. This role is critical in facilitating smooth operations and supporting organizational goals.

Key Responsibilities:

Administrative & Logistical Support

– Coordinate daily operational tasks, including scheduling, supplies, and resource management

– Maintain accurate records and documentation for internal operations

– Assist with the planning and execution of events, projects, and organizational initiatives

-provide support with house management and patron services operations, including front-of-house logistics and guest experience

Internal Coordination

– Support onboarding of new staff and interns, ensuring they have access to necessary resources

– Assist with internal communications and updates

Other Duties:

– Support leadership and operations team with ad hoc projects

– Provide backup for reception, phone coverage, and other administrative functions when needed

Qualifications

Required:

– Strong organizational and multitasking skills

– Excellent written and verbal communication skills

– Proficiency in Microsoft Office and Google Workspace

– Ability to handle sensitive information with discretion

– High school diploma or equivalent

Preferred:

– 2+ years of experience in an operations, administrative, or project coordination role

– Bachelor’s degree in business, arts administration, or related field or any equivalent combination

– Experience working in nonprofit, arts, or festival environments is a plus

Work Environment & Physical Demands

– Office-based with occasional on-site/event work

– May involve lifting boxes/supplies (up to 25 lbs), standing for extended periods, or walking campus grounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company-wide success. The Festival aims to employ individuals at varying stages of their careers who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. To learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE. 

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive. All positions will be posted for two weeks before the start of the interview process and applications will be accepted until the position is filled.  

To apply, please prepare a one-page Cover Letter and a Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form.

Job Title: Parking Attendant

Department: Operations

Reports to: Asst. Operations Manager/Concessions Manager

Effective Date: Summer Seasonal 

The Glimmerglass Festival is seeking a reliable and detail-oriented Parking Attendant to support event operations and ensure a smooth and safe parking experience for guests. The ideal candidate will have strong communication skills, a courteous and professional demeanor, and the ability to remain calm and organized in a fast-paced environment. This role involves directing traffic, assisting patrons with parking, monitoring parking areas, and supporting overall event flow and safety.

Key Responsibilities:

• Controlling traffic at entrances and exits
• Evaluating parking to ensure optimal utilization of the area and maintain safety of all guests.
• Directing motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.

This position runs from the beginning of July – End of  August. $15.50/hour Eligible for overtime.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company-wide success. The Festival aims to employ individuals at varying stages of their careers who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. To learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE. 

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive. All positions will be posted for two weeks before the start of the interview process and applications will be accepted until the position is filled.  This job was posted on April 22, 2025.

To apply, please prepare a one-page Cover Letter and a Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form. 

Job Title: Patron Services

Department: Operations

Reports to: Operations Manager/House Manager

Effective Date: Summer Seasonal

The Glimmerglass Festival seeks candidates for its Operations Department. The Patron Services position reports to the Operations Manager and House Manager and assists with customer service, patron transportation, and event support. In addition, a clean driver’s license is helpful. 

Physical Requirements: The position requires standing, walking, and bending during the entire shift. Hourly wage will be considered based on education level and work experience, with a range starting at $15.50/hour and eligible for overtime.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company-wide success. The Festival aims to employ individuals at varying stages of their careers who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. To learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE. 

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive. All positions will be posted for two weeks before the start of the interview process and applications will be accepted until the position is filled.  This job was posted on April 22, 2025.

To apply, please prepare a one-page Cover Letter and a Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form. 

Job Title:       Safety and Human Resource Manager

Classification:   Full-Time, exempt

Department: Administration              

Reports to:         Executive Director/Operations Manager 

Salary Range: $50,000 – $60,000

Supervises: Safety (Seasonal) Staff and Apprentices

Position Description

The Safety and Human Resource Manager leads the effort to establish and retain an inclusive, diverse, and high-performing workforce. Coordinating recruitment, onboarding, training, workplace and campus safety programs. Ensures compliance with federal, state and local employment and benefits laws and regulations. Facilitates timely resolution of employee relations issues while maintaining an appropriate balance between employee and management advocacy.

Responsibilities

• Implement inclusive recruitment and interview strategies (including training and supporting hiring managers).
• Design and execute a comprehensive orientation and onboarding program that introduces new employees to the mission, values, key policies, and protocols
• Track new hire orientation paperwork to ensure staff are onboarded effectively and consistently.
• Oversee campus safety operations, including safety orientations, training, OSHA compliance, first aid inventories, emergency procedures, and incident response, while maintaining safety databases, addressing hazards, and ensuring a safe environment for 400+ staff and patrons.
• Assist in the development and implementation of personnel policies and procedures, prepare and maintain the employee handbook and the policies and procedures manual.
• Handle employee relations counseling, exit interviews and general inquiries
• Provide guidance and coaching to employees, leadership, and supervisors to guarantee that staff are informed of avenues for support and reporting concerns.
• Oversee employee benefits programs, including paid time off and other forms of leave; health, dental, vision, and supplemental insurances; COBRA, FMLA, USERRA, and COVID-19 legislation; and the retirement plan.
• Manage job descriptions in partnership with directors and managers to ensure they are up-to-date, effective, and consistent for all positions and incorporate equity competencies and responsibilities.
• Implement, support and monitor a comprehensive performance evaluation process
• Lead and instigate collaboration with EDI consultants and staff teams 
• Assess, monitor, and endeavor to help shape the culture to ensure inclusivity for staff, contractors, and vendors.
• Provide consistent guidance and support in assessing and refining compensation practices to include unbiased salary structures, pay increases, and bonuses.
• Provides coaching and counseling support to management and supervisors in the areas of employee relations, performance management, training, and policy interpretation. 

Competencies

• Communication
• Consultation  
• Ethical Practice
• Global & Cultural Awareness
• HR Expertise
• Relationship Management

Supervisory Responsibility

This position will oversee seasonal safety staff and/or apprentices. 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. These demands include the ability to remain seated or stand for extended periods of time; frequent use of hands and fingers for tasks such as typing, filing, and handling office equipment. The employee must be able to lift and carry office supplies, documents, or equipment up to 50 pounds, and occasionally bend, twist, or reach to access files, shelves, or other equipment. Clear communication, both in person and via phone or video calls, is necessary. The position also requires the ability to see and read documents and screens for prolonged periods.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work for September thru April are Monday through Friday, 9am to 5pm; hours in May – August will average 50 hour work week, often 6 days a week depending on rehearsal and performance calendar. 

Travel

Little to no travel is expected for this position.

Required Education and Experience

A minimum of three to five years of experience in human resources or a related field is required. Equivalent combinations of relevant experience and education will also be considered.

Additional Eligibility Qualifications

SHRM-CP or SHRM-SCP certification or ability to obtain certification within 12 months of hire date. A deep commitment to equity, diversity, inclusion, and anti-racism is expected. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Glimmerglass Festival seeks to hire persons of all backgrounds, lived experiences, and identities. Developing and investing in our employees is our highest priority to achieve an environment that fosters company-wide success. The Festival aims to employ individuals at varying stages of their careers who have a desire to work for a leading arts organization that values professional and personal growth through collaboration and commitment to creating the highest quality product possible. To learn more about the initiatives and actions we are taking to make progress in these areas, please visit our website, HERE. 

The Glimmerglass Festival is an Equal Employment Opportunity employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, gender identity and expression, sexual orientation, disability, veteran status, genetic data or any other legally protected status.

The hiring process is highly competitive. All positions will be posted for two weeks before the start of the interview process and applications will be accepted until the position is filled.  This job was posted on April 22, 2025.

To apply, please prepare a one-page Cover Letter and a Resume (including three references) in a single PDF document. Submit and complete the application process by clicking HERE, or by going to our Glimmerglass Website Employment Page, and filling out the Employment Application Form.