FAQ

Glimmerglass on the Grass FAQ

We know you may have questions regarding our upcoming outdoor festival. This is new for all of us, and we will update this page as we have more information for you. Thank you for joining us on this journey!

Updated July 13, 2021

Due to New York State current regulations (July 18, 2021), The Festival encourages vaccination and/or testing prior to attending Glimmerglass on the Grass performances. We ask that all attendees use their best judgement when attending the Festival, and to please remain home if presenting any symptoms of COVID-19 14 days prior to the performance.

We will be constructing a stage on the lawn on the south side of the theater. Click here to access a map illustrating where the seating will be. 

 

Vaccination and testing status will not be checked upon entry to the Festival. Vaccinated audience members may unmask once they are in their designated seating area. Unvaccinated audience members are asked to remain masked while on the Festival grounds – in line with current NYS guidance.

Yes! If you purchased your 2020 Glimmerglass Ticket Package, your seats will be held for you for the 2022 Festival, when we anticipate returning to the Alice Busch Opera Theater.

Concessions will not be available on campus. Please plan to bring your own beverages and snacks — whether it be your made-at-home picnic, or takeout from a local restaurant. Audience members will only be permitted to eat or drink inside their  designated Square or space.  

Yes.

Yes, we anticipate variable weather — from heat to rain, and even some chilly temperatures. If we must cancel a performance due to weather (we have our very own meteorologist on staff!), we will alert audience members as soon as possible via text and e-mail. Audience members will have the option to reschedule to a different performance, donate the value of the tickets to the company, or receive a full refund.

You may choose your preferred seating zone in advance. Seating for Zones A-C and Festival Tables will be assigned upon arrival.

Chairs and/or seating is provided for Festival Boxes and Festival Tables. Festival Squares are located on the lawn, and we encourage audience members to bring your own lawn chairs and blankets to enjoy your 6’ by 6’ Festival Square. Click here for more information on appropriate chairs. We recommend chairs with seat heights under 15 inches if possible. Most importantly, we realize all bodies are different, so please prioritize safety and comfort while keeping your neighbors on the lawn in mind. 

This year we will be e-mailing your tickets to you in advance of your attendance. You can either print these tickets at home or have the ticket ready on your phone when you arrive. More information regarding this process will be provided prior to your attendance.

No worries; we will look you up in the ticketing system once you arrive.

The below information may not apply to Glimmerglass on the Grass, our 2021 outdoor festival. Please stay tuned for further information.

For many of our guests, overnight lodging is not only necessary, but an integral part of the Glimmerglass experience. Search the wide selection of accommodations available during the Festival.

You can wear whatever you like at Glimmerglass. Days can be warm; evenings can be cool. Please keep in mind that there is no heat or air conditioning in the theater, and dress for the weather. Casual wear is fine for all operas. At The Glimmerglass Festival, attire may range from khakis, jeans and sandals to a suit and tie.

Please refrain from wearing fragrances, as they may stimulate respiratory sensitivities with our singers and other patrons. We thank you in advance for your cooperation.

The Alice Busch Opera Theater features unique sliding walls that open prior to performances and during intermissions. Our audience members are not directly exposed to the elements; however, aside from ceiling fans, our theater is not climate controlled. We recommend our audience members dress for comfort.

Parking at The Glimmerglass Festival is free. Audience members park across the street from the Alice Busch Opera Theater. Accommodations for handicapped drivers are available next to the theater. Our friendly parkers will help direct you.

All mainstage operas and musicals are less than three hours, which includes one intermission. Run time estimates are included on individual show webpages.

Yes, English text is projected above the stage for every opera performance, even when the opera is sung in English.

Please allow 45 minutes to park, pick up tickets and be seated.

The Glimmerglass Festival offers previews one hour prior to each show. Join a member of our expert music staff in the Preview Tent, between the Marketplace and Pavilion, for an insightful half-hour presentation. These sessions are free and open to all tickets holders.

Refreshments are available two hours before curtain and during intermission. Our Marketplace, located next to the theater, offers fine wines, specialty wraps, sandwiches, salads and desserts.

The Glimmerglass Festival Gift Shop opens two hours prior to curtain, and is located in our Marketplace, next to the theater. The Gift Shop features new mugs, T-shirts, books, recordings, note cards and more.

Glimmerglass staff members work to make sure all our patrons are satisfied. The first level of the theater is ADA compliant. Please let the Box Office know your needs in advance. Assisted listening devices are complimentary and may be picked up at the Audience Services Desk one hour prior to the performance. Please be aware that there is no elevator to our second level.

There are no refunds or cancellations. This applies to all ticket purchases, as well as events and picnics.

Please consider donating your tickets to the company for resale. If we are able to resell them, you will receive a letter acknowledging your donation at the end of the summer.

Latecomers, and those who exit during the performance, are seated at the discretion of the House Manager.

There is no smoking, outside drink/food, photography, recording devices, or cell phones in the theater.

Everyone must have a ticket to enter the theater and you must sit in the location specified on the front of your ticket, unless otherwise directed by a staff member. We welcome children and recommend age 6 as a minimum for opera attendance. No babies-in-arms or children sitting in laps. The Glimmerglass Festival offers youth tickets for $10-25 for ages 12 and younger, when they are accompanied by an adult.

If you are a doctor on call you may leave either your cell phone or pager at the Audience Services Desk along with your name and seat number and we will come and get you if you are needed. If you do not have a cell phone or pager, you may give out our kiosk phone number and we will get you in case of an emergency. The kiosk phone number is (607) 547-0700 ext. 251.

The company permits smoking in select areas, which are at least 100 feet from all rooflines. This policy covers both traditional, electronic and alternative smoking devices.

Contact us! We’re happy to help.