Ticket exchanges are free for subscribers with 48-hour notice and $5 per ticket for single ticket buyers, with 48-hour notice. You may only exchange tickets for the same show on a different date. We must have your original tickets (or proof of their destruction, such as faxed copy of torn tickets) 48 hours prior to the performance to make the exchange. You may mail the tickets, bring them in person, or fax a copy of torn tickets to (607)547-1257. Exchanges are subject to availability and additional charges for higher-priced seats; there are no refunds or exchanges to lower-priced seats. We cannot guarantee that seating will be comparable to the original tickets. One exchange per production, please.
If you are unable to attend, contact the Box Office to exchange your tickets for a different performance date.You may also consider converting your Festival tickets into a tax-deductable donation and you will receive a letter acknowledging your contribution at the end of the summer.
Everyone must have a ticket to enter the theater and you must sit in the location specified on the front of your ticket. We recommend age 6 as a minimum for attendance. Younger children must be accompanied by adults. No babies-in-arms or children sitting in laps. Children and adults who become disruptive will be asked to leave the theater.
All single tickets will be charged a $5 handling fee and $1.50 per ticket facility fee. All group orders (15 or more people) are charged a $4 per ticket handling fee. All subscribers are charged an $8 handling fee per subscription and $1.50 per ticket facility fee.
There is no resale of tickets on campus. New York State Law prohibits the resale of tickets within 500 feet of the roofline of the theater. Violators are subject to ejection from the campus and forfeiture of tickets.